Cancellation Policy: If order cancellation is required, we ask that you do so as soon as possible. Order cancellation will be subject to a 50% fee or full forfeiture of your deposit; whichever is greater. This is to cover the costs CSIL incurs in preparing your order, including materials and labor.

Hold Policy: If you need to put your order on hold, we ask that you let us know as soon as possible. CSIL requires a deposit of 50% of the total order amount to hold your order. This deposit is non-refundable but will be applied to the total cost of your order upon completion. If you choose to cancel your order while it is on hold, the deposit will be forfeited to cover the costs CSIL incurs in preparing your order, including materials and labor. No matter the circumstance please know that the CSIL Team will work with you to find a solution that works for both parties. Please feel free to contact us if you have any questions or concerns about our cancellation or hold policies.

Disclaimer on all Sales Orders: 

Please note, your purchase order will be scheduled into production once Cosmetic Solutions has accepted the purchase order, has received delivery of the raw materials, and has received any required deposit. All deposits are non-refundable. A 3% administrative fee will be added onto all credit card transactions. 

Upon placement of a purchase order, component and raw material procurement and graphic design work shall begin. Prices, terms and conditions listed within the purchase order are valid for sixty (60) days from date of issue, notwithstanding any unforeseen circumstances. All prices are ex works Cosmetic Solutions’ warehouse in Boca Raton, Fl.  Shipping charges on purchase orders are estimates only and subject to change. Private label products are not returnable. Large orders may be subject to a +/- 10% quantity variance. All product claims must be submitted within seven (7) days of your receipt of product. 

You are solely responsible for all provided artwork.  Cosmetic Solutions is not responsible for any trademark or copyright infringement on product names and artwork selected and/or provided by the customer. You represent and warrant that any trademark or artwork provided to Cosmetic Solutions is your property and/or that you otherwise have the right to use and reproduce said trademarks and/or artwork. 

If you are providing materials for use to produce your order, we will accept them within six (6) weeks of your requested date. Any leftover items that do not have any open orders against them will incur a storage fee of $100/month per Bin/Pallet. You will receive a report by email monthly with what items are currently stored and do not have any open orders against them. To avoid this storage fee, please reach out to your representative and advise them of whether you would like to dispose of excess materials or provide a location to ship them to. Additional fees for disposal or shipping/handling may apply. 

You shall at all times be responsible for ensuring your products comply with all applicable laws, regulations and ordinances applicable to each purchase order, including their labeling and marketing.  You will at all times maintain in effect all licenses, permissions, authorizations, consents, and permits that are needed as they relate to your purchase orders and the purchased products.  Notwithstanding the foregoing, Cosmetic Solutions will collaborate with you and provide input and guidance regarding your products and their compliance with applicable law. Cosmetic Solutions expressly disclaims the making of, and you acknowledge that you have not received from Cosmetic Solutions, any warranty or guarantee, express or implied or statutory, as to the legality of your products, their labeling or marketing, and/or their conformance with applicable laws, regulations, and ordinances. Furthermore, you acknowledge that Cosmetic Solutions is not obligated to independently verify your products’ conformance with applicable laws, regulations, and ordinances, including their labeling or marketing. 

Cosmetic Solutions reserves the right to liquidate all unpaid orders. In the event that Cosmetic Solutions is required to commence any action to collect any amounts due on any purchase order, exclusive jurisdiction and venue for any such action shall be in a court of competent jurisdiction located in Palm Beach County, Florida, and will be governed by Florida law.  You hereby submit and agree to the personal jurisdiction of Florida and waive irrevocably the right to a trial by jury. Cosmetic Solutions will be entitled to its reasonable attorney’s fees and costs in any such collection action, including in any appeal.  In the event of any conflict between these Terms and Conditions and any manufacturing agreement you enter into with Cosmetic Solutions, the provisions of said manufacturing agreement shall prevail. 

Storage Policy as of 2/1/2023: Cosmetic Solutions will store all ACTIVE inventory, classified as inventory required for open purchase orders OR inventory used within the last 90 days, as part of our ongoing business relationship. 

INACTIVE inventory will be billed at $100 per bin per month. Speak to your representative if you have questions about your current inventory on hand.

Price Quotes: Price quotes are valid for 30 days from receipt and are preliminary until such time as a new product or packaging format are trialed in the facility. Please speak to your representative with any questions.

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