Frequently Asked Questions

For your convenience, we have compiled a list of the questions our customers ask most often. Select a category to find an answer to your question, or to browse a list of questions in the section you’re most interested in.If you cannot find an answer to your question, please contact us directly and one of our customer service representatives will get back to you as soon as possible.


General Questions

Why Should I Choose Cosmetic Solutions?

We are the industry’s leading developer and manufacturer of scientifically proven, state-of-the-art skin, body and specialty hair care products. We are the choice partner for renowned skin care leaders, physicians, established cosmetic brands, and up-and-coming entrepreneurs.

Backed by cutting edge technology, we offer your company world class services including research, development, packaging, artwork and design, manufacturing and delivery. From concept-to-shelf, our extensive experience in Private Label OEM Manufacturing is the solution to all your company’s skincare needs.

Are You an FDA Registered Facility?

Yes, we are an FDA Registered facility. We are also cGMP Compliant and an ISO 22716 Certified Personal and Skincare Contract Manufacturer.

Do You Follow cGMP Practices?

Yes, all of our processes are cGMP Compliant. We also are an FDA Registered facility and an ISO 22716 Certified Personal and Skincare Contract Manufacturer.

How Long Have You Been in Business?

We have devoted more than 25 years to establishing our brand as an internationally recognized expert in the research, development and production of technologically advanced skincare products.

Who Are Your Established Customers?

Due to confidentiality agreements with existing clients, we cannot disclose the names of our customers. However, we can tell you that we have manufactured millions of products for thousands of customers and can provide you will references should they be required.

Where Are Your Products Sold and Distributed?

Our products are marketed and sold all over the world. They are available in leading department stores, physicians’ offices, salons and spas, and many internet retailers.

What Size Businesses Do You Generally Work With?

We work with a vast assortment of business sizes, from small up-and-coming businesses, to large established corporations, doctor’s offices, salons and spas.

What Are Your Manufacturing Capabilities?

Our facility can accommodate both low and high volume runs. Starting at the 48 prototype runs, to the 100,000 units or higher, high volume runs. All products are manufactured right here in the USA, at our headquarters in beautiful Boca Raton, Florida. Our secure manufacturing facility is located on-site in our 40,000 square foot headquarters.

Can I Request Product Samples?

Yes, we offer full-size product samples. These samples can be purchased at the wholesale price, less a 50% discount, and there are no minimum orders. To request samples, or to discuss our available products, please feel free to contact us, and an account representative will be happy to assist you.

What Are Your Order Minimums?

Our minimum order size is currently 48 pieces per sku for Private Label orders and Custom Formulation batch sizes starting at 100 Kilograms (25 Gallons).

How Do I Place My First Order?

We make it easy for you to place your first order, just call us at 1.888.883.0540 and an account executive will be available to discuss your order. If you would like for a representative to contact you, just complete our contact us form and we will contact you as soon as possible to answer any questions you may have, provide you with our product catalog, and assist you with an order.

What Is The Lead Time For First Time Orders?

Our turnaround time on new orders is about 3-4 weeks, however this can vary depending on the size of the total order. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

How do I re-order?

For established customers, you can re-order by contacting your account representative by email, fax, or phone.

What is the Lead Time for Re-Orders?

Our turnaround time on new orders is about 2 weeks, however this can vary depending on the size of the total order. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

How Exactly Does the Process Work?

It is important to us that you understand the process we go through to deliver a final product to your doorstep. If you are interested in Private Label products, visit our How Private Label Works section for an in-depth explanation of the process. If you are interested in Contract Manufacturing, visit our How Contract Manufacturing Works section for an in-depth explanation of the process.

Can I Get a Rush Order?

Due to the labeling requirements, we always recommend planning ahead, so you’ll have stock on hand. However, unforeseen circumstances may arise, which necessitate a rush order. If you let us know, the details of the order, we will do our best to accommodate without compromising our stringent quality and safety procedures.

Can I Visit Your Facility?

You certainly can visit our facility, and we would love to have you. We are located in beautiful Boca Raton, Florida. If you are in the area and would like to schedule a visit, please contact your account representative to set up a time. If you don’t yet have a sales representative, please contact us and we will plan your facility tour.

Formulation Questions

Do You Carry the Most Up-to-Date Ingredients?

Yes, Cosmetic Solutions carries, and stays up-to-date on the latest skin, body, and specialty hair care ingredients. We ensure our clients are receiving cutting-edge products made from the most noteworthy ingredients available in the skincare marketplace. We maintain a close relationship with our raw material suppliers, and are always the first to know about new discoveries.

Do You Have Stock Formulations?

Yes, we do carry stock formulations for Private Label. With more than 300 stock formulations available for you to choose from, your skincare line is assured to contain cutting-edge products made from the most noteworthy ingredients available in the skincare marketplace. To view our extensive list of products, please click here.

Do You Formulate With Natural or Organic Ingredients?

Yes, we do formulate with both natural and organic ingredients. Many of our formulas are clean, and are formulated using both natural and organic ingredients.

Do You Use Parabens In Your Formulas?

No, we do not use parabens in our products. All of our products are paraben-free.

Do You Manufacture Custom Formulations?

Yes, we do manufacture custom formulations. Our fully equipped in-house laboratory and research and development department provides the perfect resource for clients to custom formulate products according to your market needs and specifications. We can make your product vision a reality.

What is the Time Frame for the Development of a Custom Formula?

Our turnaround time on a custom formulation is usually 4-6 weeks, however this can vary depending on the finalization of the formula and availability of the raw materials. We do our best to deliver your order as quickly as possible, but will never compromise quality or safety to do so.

Can You Replicate Another Established Product?

Yes, we can use another product to help formulate the product you wish to manufacture.

What is the Pricing Per Unit for a Custom-Made Formulation? Does This Include Development or Testing Costs?

The cost per unit for a custom formulation depends on many factors, including the complexity of the formula, active ingredients, percentages, etc. Both the type of products you are looking for, and their price points will also determine the pricing per unit. Our helpful account representatives can work closely with you to better establish a closer estimation based upon the product, the components, lab fees and our pricing points. Please contact us to get started with your account executive today.

Product Questions

How Do I Know Which Products to Choose?

We understand that product selection can be intimidating and your account executive will help guide you through the process. We do encourage you to browse our products online, and read through our provided literature as well. Your representative will help you choose the products that are best suited to your marketing requirements.

Do Your Products Come in Different Sizes?

Yes, you can order your products in the size that best suits your company’s needs. We manufacture our products in many sizes, ranging from small single unit doses to large bulk drums.

Can I Change Your Product Names?

Yes, you can change the names of our products. In fact, we encourage you to do so, as this allows you to create your own unique and individual branding opportunity.

Can I Change the Descriptions on Your Products?

Yes, you can change the names of our products. In fact, we encourage you to do so, as this allows you to create your own unique and individual branding opportunity. Remember, creating a completely unique product will help you stand out from the competition.

What Do I Do if I Receive a Damaged Product?

In the unlikely event that you receive broken or damaged products in your shipment, please contact us as soon as you can. Since unexpected events can happen during the shipping process, we guarantee will handle each situation with fairness.

Do You Accept Product Returns?

Product returns are not usually accepted. In most cases we cannot exchange, refund or return your items as we consider all orders custom. However, we understand that unexpected events can happen and we will review each situation with fairness. If you need to speak with us about a return, please call your representative directly, or click here to contact us.

Do You Manufacture Products Other Than Those Featured on Your Site?

Yes, we absolutely do formulate and manufacture products other than those listed. We have been in business for more than 25 years, and have accumulated an extensive library of formulations consisting of thousands of products. If you don’t see what you’re looking for, please contact us, as we most likely carry a product formulation to suit your needs.

Do You Manufacture Makeup Products?

No, we do not manufacture makeup products in the traditional sense. However, we do manufacture a wide range of BB Creams, Tinted Moisturizers with SPF and have begun innovating with tinted creams and serums.

Do You Manufacture Shampoo and Conditioner Products?

Yes, we do manufacture a wide range of treatment-based shampoos and conditioners.

Can I Add Ingredients to Your Finished Products?

Yes, you certainly can add ingredients to existing stock formulations. Customizing your products will help provide a unique and individual branding opportunity, since a completely unique product will help you stand out from the competition.

Packaging Questions

Do You Have Packaging Available?

Yes, our vast array of stock packing options is unmatched! Your account executive will guide you through the process of selecting from this extensive variety of packaging options. You will choose your product packaging based on ingredients, formulation, consistency, branding and budget.

What Types of Stock Packaging Do You Offer?

We have stock packaging options that range from simple to extravagant, BPA-free plastics to glass or aluminum, sample size to backbar – we have everything you need. Your account executive will guide you through the process of selecting from this extensive variety of packaging options.

Can I Supply My Own Packaging?

Yes, you are welcomed to supply your own packaging if you wish.

What Types of Custom Packaging Do You Offer?

Our advanced and upgraded packaging will give you that aesthetic edge and artistic appeal to further compliment the product within. For a more signature look, we provide upgradable and customized packaging options.

By working with leading suppliers in the industry, we are able to attain an unlimited array of packaging choices and, if total exclusivity is what you desire, we will even source custom molds for a one-of-a-kind look.

Will Upgrading My Packaging Incur an Additional Cost?

Yes, upgrading your packaging can incur additions costs from those quoted. The prices vary depending upon the paging component chosen.

Design & Label Questions

Do You Supply Labels?

Yes, we supply the labels for your products. You will work with our graphics team to ensure the look and feel of the label clearly conveys your branding message.

Can I Make My Own Labels?

Yes, you can certainly make your own labels. If you choose to do so, it’s important to speak with your account executive to discuss the packaging and labels sizes required.

Can You Create Labels Using My Artwork or Designs?

Yes, we can use your existing artwork or designs to create your new labels. Our graphics teams requires your artwork to be high resolution graphics file, preferable in .eps or .ai format. Once they apply your artwork to your labels, we will provide you a full color proof for your approval.

Can You Create a Logo for My Brand?

Yes, our in-house graphic designers will work with you to create a custom logo at a standard hourly rate.

Does the Label Design Process Take a Long Time to Complete?

The label design process timeframe is varied, and depends significantly on whether your branding and logo have already been determined. If you already have a logo, the process can move rather quickly. If you have an intricate labels design in mind, or don’t have a logo ready to go, the process can take longer. We will always do our best to set appropriate expectations and your representative will ensure that the process moves forward as quickly as possible.

Who Can Help Me With Cosmetic Labeling & Labels Claims Information?

Our team of Marketing experts can guide you on potential claims based on your active ingredients and product formulation. Please keep in mind that these are suggested marketing claims based on your preferred product messaging. Cosmetic Solutions strongly recommends that you review your country’s rules and recommendations regarding cosmetics claims before finalizing any printed materials.

Where can I go for information regarding cosmetic labeling & labels claims?

Your labels will be reviewed internally for compliance. However, for a thorough explanation of cosmetic labeling regulations, refer to FDA’s Cosmetic Labeling Manual and the FDA regulations www.fda.gov

What Information Must Appear on the Labels?

The following information must appear on the principal display panel.

  • An identity statement
  • An accurate statement of the net quantity of contents

The following information must appear on an information card

  • Name and place of business, Distributor statement
  • Material facts
  • Warning and caution statement
  • Ingredients.

For more detailed information, feel free to contact your knowledgeable and helpful account representative directly, or click here to contact us.

Does the product ship with labels already applied?

Yes, your products are shipped with the label adhered to the packaging.

Shipping & Logistics Questions

I Have Distributors in Other Countries. Can You Help Me Manage the Exporting Certificates and Regulation Compliance?

Yes, we can assist you with the export certificates and compliance. Your account representative will help you acquire all required documentation for country specific registration and import/ export requirements. Just contact your representative directly, or click here to contact us.

How Do You Ship?

We routinely work with the leading shipping services, including UPS, FedEx and DSL. We can use your carrier of preference, and can also work through all the large freight forwarders, or client specific freight forwarders.

Where Do You Ship?

We can ship anywhere. We ship all over the world, to every continent and major country.

Do You Have Boxes Available?

Yes, we do offer custom product boxes. For more information contact your account representative, or click here to contact us.

Do You Drop Ship?

Unfortunately, we do not offer a drop ship service at this time.